1. Designation of the seller
2. General provisions relating to the General Conditions of Sale
10. Legal guarantee of conformity and guarantee of hidden defects
11. Commercial guarantee
12. Warranties clauses
13. Termination clause
14. Right of withdrawal
15. Intellectual property
16. Processing of personal data
18. Competent court
19. Governing Law
Article 1 - Designation of the seller
The present site www.urbanflower.fr is published by the company URBAN FLOWER, SASU, capital of 5.000 euros, whose registered office is located at 11 rue de l'abbé de l'épée 59200 Tourcoing, registered with the RCS of Lille under the number 828827384. The purpose of this site is to propose: - the sale and delivery of floral compositions created by URBAN FLOWER, with the flowers it has selected; - reservation of said flower arrangements for delivery at a specified date and time slot;
Article 2 - General provisions relating to these General Conditions of Sale (GTC)
2. 1. Purpose of the GTC
The Terms and Conditions apply exclusively to all online orders of URBAN FLOWER products passed on the site www.urbanflower.fr (hereinafter the site) whose access is free and free to any user.
2. 2. Scope of the GTC
The GTC exclusively governs contracts made online between URBAN FLOWER and buyers who are consumers (hereinafter consumers) and constitute with the online order the contractual documents opposable to the parties, to the exclusion of all other documents, prospectuses , catalogs or photographs of products that are only indicative. The GTC are exclusively applicable to products delivered to consumers established in the territory of the city of Lille in France and surrounding municipalities.
2. 3. Availability and opposability of the GSC
The GTC are available to consumers on the website www.urbanflower.fr where they are directly available and can also be stored, reproduced and printed from a computer or an internet browser. The GTC are opposable to the consumer who recognizes, by checking a box provided for this purpose, to have known and accepted before ordering. The validation of the order by its confirmation is worth adhesion by the buyer to the GTC in force on the day of the order in accordance with article 1127-2 of the civil code.
2. 4. Modification of the GTC
URBAN FLOWER reserves the right to modify its Terms and Conditions at any time. In case of modification of the GTC, the applicable GTC are those in force on the date of the order.
2. 5. Terms of the GSC
The nullity of a contractual clause does not entail the nullity of the GSC unless it is an impulsive and decisive clause that led one of the parties to conclude the contract of sale. The temporary or permanent non-application of one or more clauses of the GTC by URBAN FLOWER can not constitute a waiver of the other clauses of the GSC that continue to have effect.
Article 3 - Products
3. 1. Features
The products offered for sale presented on the site are each the subject of a description stating their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code. The photographs illustrating the products do not constitute a contractual document.
3. 2. Compliance
3. 3. 1. Availability of stocks
Our product and price offers are offered while stocks last. Upon receipt of your order, we check the availability of the (or) products ordered (s).
3.3.2. For orders on reservation
The consumer may reserve the products offered for sale on the site, for a date and a time slot chosen in advance, in accordance with the provisions of article 9.2.2 of these Terms.
3.3.4. In case of unavailability of products
In case of temporary unavailability of the ordered product, the seller informs you of a risk of late delivery and offers you a new delivery date if necessary. In the event of a definitive break of the ordered product, the seller informs the buyer and can offer him a product of equivalent quality and price or, failing that, a purchase order for the amount of the order. usable for any next order. In case of disagreement of the buyer, the seller proceeds to refund the sums paid within one month. Apart from the reimbursement of the price of the unavailable product, the seller is not liable for any cancellation indemnity, unless the breach of the contract is personally attributable to him.
Article 4 - Price
4. 1. Selling price
The selling prices, in accordance with Article L. 113-13 of the Consumer Code, are indicated, for each product listed in the electronic catalog accessible on the online sales area on the site www.urbanflower.fr , in euros all taxes included (TTC). The delivery and transport costs included are 10 euros for all the communes of the delimited zone of delivery. The total amount owed by the consumer is indicated on the order confirmation page. The selling price of the product is the one in force on the day of the order. In case of promotion by the prices, URBAN FLOWER agrees to apply the promotional price to any order placed during the period of advertising made for the promotion.
4. 2. Modification
URBAN FLOWER reserves the right to modify its prices at any time depending in particular on the type of flowers and stocks available, but while guaranteeing the consumer the application of the price in force on the day of the order.
Article 5 - Offer
5. 1. Domain
The online sales offers presented on the site are reserved for consumers residing in France and / or in a member country of the European Union and for deliveries only on the city of Lille and its surrounding municipalities
5. 2. Acceptance
The acceptance of the offer by the consumer is validated, in accordance with the "double click" process, by the confirmation of the order.
Article 6 - Order
6. 1. Steps to conclude the contract
To place an order, the consumer, after having filled his virtual basket indicating the selected products and the desired quantities, then clicks on the [Order] button and provides the information relating to the delivery and the payment method. Before clicking the [Confirm Order] button, the consumer has the opportunity to check the details of his order and his total price and return to previous pages to correct any errors or possibly modify his order. The confirmation of the order entails acceptance of the GTCS and forms the contract. An email acknowledging receipt of the order and its payment is sent by URBAN FLOWER as soon as possible. The consumer certifies URBAN FLOWER the accuracy and the reality of the information relating to his identity and the delivery of the products ordered. URBAN FLOWER not be held responsible for failure to deliver the goods in case of error or failure in the input by the consumer of the recipient (name, address, email, phone or mobile, building, digicode, intercom, floor, door etc.). The information provided by the consumer must allow the proper execution and delivery of the products ordered, including in restricted or limited access places such as hospitals or businesses).
6. 2. Change of order
Any modification of order by the consumer after confirmation of his order is subject to the acceptance of URBAN FLOWER. Any modification request should be addressed to the address: firstname.lastname@example.org. URBAN FLOWER reserves the right to make changes to the ordered product that are related to technical developments under the conditions set out in Article R. 132-2-1 of the Consumer Code.
6. 3. Validation of the order
URBAN FLOWER reserves the right to refuse any order for legitimate reasons, including if the order is placed after the deadline, if the offer is no longer available (Article 5.2 GTC) or if the quantities of products ordered are abnormally high for buyers having the quality of consumers, and when there is a dispute with the consumer on a previous order.
Article 7 - Contract
7. 1. Conclusion
The sales contract is formed at the time of the sending by the consumer of the confirmation of his order.
7. 2. Archiving and proof
The archiving of communications and invoices is carried out on a reliable and durable support so as to constitute a faithful and durable copy in accordance with the provisions of the civil code. These communications and invoices can be produced as proof of the contract.
7. 3. Resolution
The order can be solved by the consumer by registered letter with acknowledgment of receipt request or by writing on another durable medium in case:
- delivery of a product that does not comply with the declared characteristics of the product;
- Delivery beyond the deadline fixed in the order and mentioned in the confirmation email or on the invoice. In the absence of such a date, within thirty days after the conclusion of the contract, after URBAN FLOWER has been ordered, under the same conditions and without result, to make delivery within a reasonable additional period;
- a price increase that is not justified under the conditions in article 4.2 of these GTS or by a technical modification of the product imposed by the public authorities.
The order can be solved by URBAN FLOWER in case: refusal of the buyer to take delivery; non-payment of the price (or price balance) at the time of delivery.
Article 8 - Payment
8. 1. Requirement
The price is due in full after confirmation of the order. Excluding sums paid which are refunded in the event of unavailability of the product ordered under the conditions set out in article 3.4 of these GTCS, any amount paid in advance on the price produces interest at the legal rate on expiry. a period of three months from the payment until the delivery of the product or, failing that, the return of the amount paid to the order. Payment is made immediately with the order and only by credit card (CARD BLUE, VISA, MASTERCARD).
8. 2. Securing the payment
The site is equipped with the 3D-Secure online payment security system that allows consumers to encrypt the transmission of their bank details by entering a single-use security code received via SMS.
8. 3. Late payment
Any amount not paid at maturity is productive, without notice, of interest at the legal rate.
8. 4. Default of payment
URBAN FLOWER reserves the right, when the agreed price is not paid on the due date, either to request the execution of the sale, or to resolve the contract by simple registered letter with acknowledgment of receipt and keep , as compensation, the deposit paid to the order.
8. 5. Retention of title clause
URBAN FLOWER remains the owner of the products sold until full payment of the price and the buyer undertakes, as long as the property is not transferred to him, to take all the precautions necessary for the proper conservation of the products.elivery.
Article 9 - Delivery
9. 1. Definition
Delivery means the transfer to the consumer of physical possession or control of the product.
9. 2. Delivery time
9.2.1 URBAN FLOWER reserves a minimum of twenty-four (24) hours after settlement and confirmation of the order to prepare and deliver the products.
9.2.2. For on-demand orders, URBAN FLOWER undertakes to deliver products on the date chosen by the consumer, in the time slot selected during the order process. The choice of delivery time slot is solely the responsibility of the consumer. Once selected, the selected delivery schedule must be validated by URBAN FLOWER to become effective. The consumer then receives a confirmation email. In case the delivery cannot be made in the chosen date, URBAN FLOWER agrees on another meeting with the consumer. The consumer is informed and accepts that the delivery cannot be realized at the precise one o'clock. The delivery deadlines are indicated as exactly as possible. The overtakings of delivery deadlines cannot give rise to damages.
9. 3. Delayed delivery
When the product ordered is not delivered on the date or the expiry of the period mentioned in the confirmation email or on the invoice, the consumer may, after unsuccessfully urging URBAN FLOWER to fulfill its delivery obligation within a certain period of time. additional reasonable, resolve the contract by registered letter with request for acknowledgment of receipt or by writing on another durable medium.
9. 4. Place of delivery
The products are delivered to the address indicated by the customer during the order, mentioned in the confirmation email, on the invoice, and only in the territory of the city of Lille and the following municipalities: Roubaix (59100), La Madeleine (59110), Wambrechies (59118), Lambersart (59130), Capinghem / Lomme (59160), Cross (59170), Tourcoing (59200), Wasquehal (59290), St André Lez Lille (59350), Mons (59370), Mouvaux (59420), Hem / Forest on Brand (59510), Marquette (59520), Villeneuve d'Ascq (59650), Marcq in Baroeul (59700), Bondues (59910) The consumer is solely responsible for a defect of delivery due to a lack of information of the delivery address.
9. 5. Terms of delivery
The delivery is carried out by the direct delivery of the product to the consumer or to the intended recipient, failing which, by URBAN FLOWER sending a notice of availability. The delivery is carried out on the municipalities mentioned above within the deadline provided by the direct delivery of the product to the buyer or to the intended recipient. When the product is delivered to the address indicated on the order form of the carrier, it is up to the consumer or the recipient to verify in the presence of the deliveryman the state of the delivered product and, in case of damaged product, of damage or missing, to make reservations on the delivery note or on the transport receipt, and possibly to refuse the product and to inform URBAN FLOWER. The consumer must immediately inform the customer service of URBAN FLOWER by indicating the number of his order and the detailed reserves or the reason for his refusal, by writing to the address email@example.com. . 6. Product compliance If the product does not comply with the order, the consumer must address a claim to URBAN FLOWER, in the terms provided for in Article 9.5 GTC, to obtain the replacement of the product or possibly the resolution of the sale.
9. 7. Unavailability of products
In case of unavailability of the products on delivery, URBAN FLOWER may propose, under the conditions set out in article 3.3 of the GTCS, a product equivalent in quality and price.
9. 8. Unavailability of the consumer or consignee
In case of unavailability of the consumer or the recipient, and regardless of the conditions provided for in article 6.1 of the GTC, the product is automatically returned to URBAN FLOWER. The consumer will either be able to pick him up at URBAN FLOWER, or ask to be delivered the product the next day for an additional delivery fee of 10 euros. After 24 hours from the return of the product to URBAN FLOWER, if the consumer did not come to pick up his product or if he did not ask for it to be delivered again, the order will be deemed to have been validly executed by URBAN FLOWER and the consumer can not claim any refund.
9.9. Delivery default
The total lack of delivery, for any other cause than a case of force majeure, causes the resolution of the contract of sale. Are considered as case of force majeure discharging URBAN FLOWER of its obligation to deliver, the war, the riot, the fire, the strikes, the accidents, the restrictions of circulation and the impossibility of being supplied.
9. 10. Delivery and transfer of risk
The risk of loss or damage to property is transferred to the consumer at the moment when he or a third party he has designated physically takes possession of the property, without distinction according to its nature. The product, which is delivered to the consumer by a carrier chosen by URBAN FLOWER, travels at the risk of URBAN FLOWER. The product, which is made available to the consumer by sending a notice of availability, travels at the risk of the consumer from the delivery of the property to the consumer or the intended recipient.
9. 11. Transfer of ownership
From the date of delivery indicated in the order confirmation email, the property of the product is transferred to the buyer, except in the case where the full payment of the price has not been cashed with the order (Art. 8.5 CGV).
Article 10 - Legal guarantee of conformity and guarantee of hidden defects
10. 1. Consumer information
The consumer is here informed that the warranties set out below apply only to non-perishable products sold on the site www.urbanflower.fr. As regards the non-perishable products sold on the site and in accordance with Article L. 211-2 of the Consumer Code, the general conditions of sale applicable to consumer contracts mention:
1) The existence, the conditions of implementation and the contents of the legal guarantee of conformity and the guarantee relative to the defects of the sold thing, due by the salesman, according to modalities fixed by decree of the minister in charge of the economy
2) The existence of a commercial guarantee and an after-sales service.
The products provided by URBAN FLOWER benefit from the legal guarantee of conformity provided for in articles L. 211-4 to L. 211-14 of the code of consumption or the guarantee of hidden defects provided for in articles 1641 to 1649 of the civil code.
10. 2. Implementation of the guarantee of conformity
Article L. 217-15, paragraph 4 of the Consumer Code requires that the following legal provisions be reproduced in the GTCS:
Article L217-4 of the Consumer Code: The seller delivers a good in accordance with the contract and answers for the lack of conformity existing during the delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.
Article L217-5 of the Consumer Code: The property is in accordance with the contract:
1) If it is fit for the customary use of a similar good and, where applicable: if it corresponds to the description given by the seller and possesses the qualities that he has presented to the buyer in the form of a sample or a model; if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2) Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and that the latter has accepted.
Article L217-5 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
The consumer is here informed that URBAN FLOWER is not the producer of the products offered on its website within the meaning of Article 1245 of the Civil Code. If the consumer wishes to implement the legal guarantee of non-conformity, he must address the company (producer or manufacturer) whose mark and the coordinates are on the packaging of this product. In accordance with the provisions reproduced above, when acting as a legal guarantee of conformity, the consumer:
- has a period of two years from delivery of the property to act;
- may choose between the repair or replacement of the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
- is exempted from furnishing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good.
In the event that the responsibility of URBAN FLOWER is sought for a lack of conformity of the product sold, the latter reserves the right to call in warranty the producer or the manufacturer of this product.
10. 3. Implementation of the guarantee of hidden defects
Article L. 217-15, paragraph 4 of the Consumer Code requires that the following legal provisions be reproduced in the GTC:
Article 1641 of the Civil Code: The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them.
Article 1648 paragraph 4 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
The consumer can therefore decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the selling price in accordance with Article 1644 of the Civil Code.
Article 11- Commercial guarantee
11. 1. Consumer information
The consumer is here informed that the commercial guarantee offered by URBAN FLOWER and exposed below, apply only for the perishable products sold on its website and in particular the floral compositions created by URBAN FLOWER.
Notwithstanding this commercial guarantee, URBAN FLOWER remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 and following of the code of the consumption and that relating to the defects of the sold thing, under the conditions envisaged in articles 1641 to 1648 and 2232 of the Civil Code.
Article L. 217-15, paragraph 4 of the Consumer Code requires that the following legal provisions be reproduced in the GTC:
Article L217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him during the acquisition or the repair of a movable property, a restoration covered by the guarantee, any period of immobilization d at least seven days is added to the duration of the warranty that remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
11. 2. Debtor of the commercial guarantee
The products are sold under the guarantee of URBAN FLOWER which, either gives a guarantee certificate to the buyer, or mentions this guarantee in the general conditions of sale.
11. 3. Purpose and conditions of the commercial guarantee
URBAN FLOWER engages under the conditions stipulated in Article 9 of these GTCS, to restore or replace the product under specific conditions if a defect occurs during delivery and the good reception of the product.
Article 12 - Clauses on guarantees
12. 1. Exempting clause
Exempt or limiting clauses of the rights granted to consumers under the legal warranties, which are deemed unwritten when they are concluded before any claim on his part, are valid when they are concluded after claim under Article L. 211-17 of the code of consumption.
12. 2. Law applicable to guarantees
French law is applicable to the contract under Article 16 of the GTC. However, it may not have the effect of depriving the consumer residing in another Member State of the guarantees provided for by its national law pursuant to the Directive of 25 May 1999 on the sale and securities of consumer goods.
Article 13 - Liability
13. 1. Disclaimer Responsibility
URBAN FLOWER can not be held liable for non-performance or improper performance of the contract due either to the fact of the consumer, or the insurmountable and unpredictable of a third party to the contract, or force majeure. URBAN FLOWER can not be held liable for non-compliance of the product with the legislation of the country of the consumer to whom it belongs to verify if the product is not prohibited for sale in its country.
13. 2. Product safety defect
In the event of damage caused by a product safety defect, the consumer must seek the liability of the identifiable producer or manufacturer from the information mentioned on the product packaging.
13. 3. Criminal clause
In all cases of non-fulfillment of its obligations by the consumer, the deposit paid to the order remains acquired to the professional seller as compensation.
Article 14 - Termination clause
The resolution of the order in the cases provided for in the present GTC will be pronounced by simple registered letter with request for acknowledgment of receipt or by e-mail to the address firstname.lastname@example.org and will be acquired by right without judicial formality.
Article 15 - Right of withdrawal
15. 1. Conditions and period of exercise
For non-perishable products The consumer has the right to withdraw from his order, without giving any reason, within a period of fourteen days. The withdrawal period expires fourteen days after the day on which the consumer, or the third party he has designated to do so, physically takes possession of the non-perishable product. As part of a subscription, the withdrawal period expires fourteen days after the day on which the consumer, or the third party he has designated to do so, physically takes possession of the first non-perishable product delivered. To exercise his right of withdrawal, the consumer must notify its decision to retract by means of a declaration without ambiguity (letter sent by post, email) to Urban Flower 11 rue de l'abbé de l'épée 59200 Tourcoing or email@example.com
For perishable products The consumer is here informed that the perishable nature of floral products is an exception to the right of withdrawal, in accordance with the provisions of Article L221-28 of the Consumer Code. Thus, any order placed for an execution in a period less than the statutory withdrawal period will result in the delivery of the product. Therefore, the retraction will no longer be physically possible. In terms of subscription, the withdrawal within the legal period of fourteen days will be physically possible only for orders whose first delivery date chosen by the consumer is later than the date of expiry of the statutory withdrawal period. To exercise his right of withdrawal, the consumer must notify its decision to retract by means of a declaration without ambiguity (letter sent by post, email) to Urban Flower 11 rue de l'abbé de l'épée 59200 Tourcoing or firstname.lastname@example.org
15. 2. Procedures for exercising
To exercise its right of withdrawal, the consumer must notify URBAN FLOWER: - his name, geographical address and, where available, his telephone number, fax number and e-mail address; - and his decision to withdraw the contract by means of an unambiguous declaration. For the withdrawal period of fourteen days to be respected, it is sufficient for the consumer to transmit his communication relating to the exercise of his right of withdrawal before the expiry of this period. In all cases, the burden of proof for this exercise lies with the client.
15. 3. Effects
In the event of withdrawal by the consumer, URBAN FLOWER will refund all payments received from him, including delivery charges (with the exception of additional costs resulting from the fact that the consumer would have chosen, if other than the cheaper standard delivery method proposed by URBAN FLOWER) without undue delay and, in any event, no later than fourteen days from the date on which URBAN FLOWER is informed of its decision to withdraw from the resulting contract.
URBAN FLOWER will then refund using the same payment method used for the initial transaction.
It is recalled that the responsibility of the consumer, in case of retraction after use of the product or products, is engaged with respect to the depreciation of the product or products resulting from manipulations other than those necessary to establish the nature, the characteristics, the good condition or the proper functioning of this or these products.
In the event of withdrawal by the customer concerning a non-perishable product, it shall return or return said product to URBAN FLOWER without undue delay and, in any event, no later than fourteen days after the customer has communicated to the recipient indicated on the withdrawal form his decision to withdraw from the possible contract. This period is considered respected if the customer returns the goods of the order before the expiry of the period of fourteen days.
In case of withdrawal by the customer, it must bear the direct costs of returning products. The company may defer the refund until receipt of the goods or objects subject to the order, or until the customer has provided proof of shipment of this (or these) property (s), the date
Article 16 - Intellectual Property
All components of the website www.urbanflower.fr and in particular trademarks, domain names, products, software, images, videos, texts or more generally any element and information subject to intellectual property rights are and remain the exclusive property of URBAN FLOWER. No assignment of intellectual property rights is carried out through these GSC. Any total or partial reproduction, modification or use of these properties for any reason whatsoever without the prior written permission of URBAN FLOWER, is strictly prohibited and exposes offenders to legal proceedings. Similarly, other elements on the website www.urbanflower.fr, owned by third parties and subject to intellectual property rights such as trademarks, domain names, products, software, images, videos, texts, are the property exclusive right holders. No authorization for use, exploitation, reproduction, distribution, modification, total or partial of these goods is conferred by the present GSC. Any infringement of a third party's intellectual property rights, for whatever reason, exposes offenders to legal action by legitimate right holders.
Article 17 - Treatment of personal data
17.1. Personal data
The computerized processing of the personal data collected is mainly used to manage orders and promote URBAN FLOWER products. The information requested is mandatory if the consumer does not respond, the order can not be processed. The consumer therefore consents to the collection of his personal data, their use for the processing of orders and the constitution of customer files and their dissemination to third parties responsible for the execution and payment of orders. The processing of personal data, which are retained by URBAN FLOWER for the sole purpose of proper administration of orders and commercial relations, is the subject of a declaration to the National Commission for Computing and Freedoms (in progress). These data will not be transferred to a non-EU Member State. In accordance with the Data Protection Act, the consumer has a right of access, rectification and, subject to the legal provisions applicable to the subject, deletion of data concerning him, the controller being the customer service of URBAN FLOWER available at the following address email@example.com. The consumer therefore has at any time a right to access, modify, rectify and delete personal data concerning him. He may also oppose the processing of his personal data by contacting the address mentioned above.
17.2. Cookies and Navigation
17.2.1 Internal cookies Internal cookies are cookies specific to the URBAN FLOWER site, which allow it to optimize the operation of its website and to make the navigation of the consumer more efficient and pleasant.
17.2.2 Third-party audience measurement cookies URBAN FLOWER uses Google analytics technology to measure the audience of its website and understand how the user interacts with his website, to better understand and adapt it. The consumer can inquire about the nature and the purpose of the cookies used by Google analytics by clicking on the link below: https://support.google.com/analytics/answer/6004245?hl=fr
17.2.3 Third party cookies on social networks Some features of the URBAN FLOWER site are based on services offered by third-party sites, including sharing and uploading content on social networks, displaying photographs or playing back videos directly. These features result in the deposit of cookies allowing these sites in particular to track the navigation of the consumer. The consumer can learn about the nature and the purpose of the cookies exploited by the social networks used by URBAN FLOWER by consulting their privacy policies by clicking on the corresponding link as below: Facebook: https://www.facebook.com/policies/cookies/ Instagram: https://help.instagram.com/155833707900388 The consumer is here informed that URBAN FLOWER has no access and can not exercise any control over third-party cookies. Its responsibility can not therefore be sought or engaged in any way for the use they make of their cookies.
Firefox Mozilla: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Internet Explore: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Article 18 - Mediation
18. 1. Prior complaint
In case of dispute, the consumer must first contact the customer service of the company by email to the address firstname.lastname@example.org or mail to 11 rue de l'Abbé de l'Epée 59200 Tourcoing.
18. 2. Request for mediation
In the event of failure of the request for complaint with the service consumer or in the absence of answer of this service within two months, the consumer can submit the dispute relating to his order or to these GSCs opposing it to URBAN FLOWER to a mediator who will try, in all independence and impartiality, to bring the parties together with a view to reaching an amicable solution. To submit a request for mediation, the consumer has a claim form available on the mediator's website. The parties to the contract remain free to accept or refuse the use of mediation and, in case of recourse to mediation, to accept or reject the solution proposed by the mediator.
Article 19 - Competent court
In the absence of amicable agreement, the consumer may appeal to the court for any dispute relating to the existence, interpretation, conclusion, execution or breach of the contract as well as all documents related to this contract. The competent court will be that of the place of residence of the defendant (Article 42 of the Code of Civil Procedure) or that of the place of actual delivery of the thing or performance of the provision of service (Article 46 of the Code of Civil Procedure) .
Article 20 - Applicable Law
This contract and the GCS governing it are subject to French law. In the present case, the foreign consumer contracted on a French site will have to demonstrate, in order to obtain from the judge the application of his own law, that the French law is less favorable than that of his country and that the law of his country creates a trade barriers in the internal market which is justified by consumer protection.